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MY APPROACH
My work is collaborative by design - grounded in lived experience, frontline insights and a deep understanding of how people move through systems of care.
I don't believe meaningful change happens in isolation or through top-down solutions. It happens when people are invited into the process - when their experiences are heard, their perspectives valued, their role in shaping outcomes recognised and every presentation becomes a new opportunity to plant seeds for change.
Whether working one-on-one, within teams or across organisations, my focus is on creating clarity, connection, shared understanding and practical pathways forward.
HOW WE CAN WORK TOGETHER
Individuals & Families
Supporting people to navigate mental health, recovery and care beyond moments of crisis - building understanding, confidence and clarity around what comes next.
Clinicians & Multidisciplinary Teams
Bringing lived experience, frontline insights and skills in care coordination and service navigation to strengthen care and communication and to enhance individual outcomes.
Organisations & Systems
Working with services and organisations to explore gaps, improve continuity of care, and develop more connected, person-centred approaches at both service and system levels.
ADVISORY AND SYSTEM ROLES
Alongside frontline and community-based work, I contribute to system-level conversations and improvements through advisory roles, focus groups, collaboration and contributing to local and national workshops and conferences.
- Brisbane South PHN Clinical Advisory Council (2026-2028)
- QAS Focus Group - Patient Advocacy & Improving Referral Pathways (2026)
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EDFA TBT-S Committee Lived Experience Representative (2021)
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National Primary Health Networks Stepped Care Conference (2017)
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Brisbane South PHN Community Advisory Council (2017-2018)
EDUCATION & RESOURCE DEVELOPMENT
I design and deliver education and resources that bridge the gap between theory and real-world application - grounded in both lived experience and frontline insights. This includes:
- workshops and presentations for clinicians and organisations
- development of educational content and training resources
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case-based learning and storytelling approaches
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supporting teams to better understand recovery, communication and person-centred care
CURRENT & EMERGING WORK
The work and projects that I am involved in continue to evolve - shaped by real experiences, ongoing collaboration and a commitment to doing things differently. More information coming soon.
Belinda Lipscombe, QLD Health Wellbeing Team Psychologist
Sally's work is at a high level and I can depend on her to ensure tasks are completed on time. She works well with clinicians, provides a high level of care to clients and proactively seeks ways to improve not only in herself but the greater team and service as a whole.
Erin Bell, QLD Health Wellbeing Team Leader
Sally is passionate about her professional work and always aims to provide the best possible service to clients and their families. She has demonstrated initiative where there have been areas for improvement and actively sought out feedback from others regarding input on decisions. If the opportunity presented itself, I would employ Sally in a similar role.
© 2026 Sally Jacobs.
All Rights Reserved.
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